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Omni Channel Call Center Solution

Through our UCaaS offering we can offer our customers global omni-channel contact center solutions. This can be helpful where businesses want to offshore their customer service team to allow for around the clock support, although have a local presence. We help our contact center customers around the world create profitable & engaging customer experiences via our cloud based ACD, self service IVR and agent optimisation solutions. The aim is to increase customer satisfaction & customer engagement through the below methodology:

  • Skills based routing

  • Workforce optimisation

  • Universal Queue for routing customer interaction

  • OMNI Channel (email, chat & social)

  • Website chat bot integration

  • Advanced reporting and analytics​​​​

We deliver solutions to modernise your contact centre. MindArc has relationships with leading cloud based contact centre vendors, allowing us to provide you with the best solutions to transition your call centre from traditional to the cloud.

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